AI Phone Service Built for MEDENT Practices
Stop losing patients to voicemail, hold times, and 8 item menus. Our AI answering service integrates seamlessly with MEDENT EHR to handle calls, schedule appointments, and process prescription refills 24/7.
Built Specifically for Family Practice, Pediatrics, and OBGYN
Clark Street Health is purpose-built for independent practices in family medicine, pediatrics, and OBGYN, the specialties where phone volume is highest and patient relationships matter most. We understand the unique workflows of well-child visits, prenatal care, and multi-generational family medicine.
Multi-generational care, chronic disease management, wellness visits
Well-child visits, sick calls, vaccine scheduling, parent communication
Prenatal appointments, urgent triage, sensitive patient communication
Why MEDENT Practices Choose Clark Street Health
Private practices using MEDENT EHR face unique challenges: high call volumes, staff burnout, and patients who expect immediate responses. Our AI phone service is purpose-built for medical practices running MEDENT, delivering the automation you need without disrupting your existing workflows.
Seamless MEDENT Integration
Our AI agents work alongside your MEDENT EHR system to:
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Prescription Refill Requests — Patients call in, verify their identity, and request refills. Our AI captures all details and routes them directly to your clinical staff in MEDENT-ready format.
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Appointment Scheduling — Integrate with MEDENT's scheduling module to offer real-time availability and reduce no-shows.
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Patient Messages — Capture clinical questions, insurance inquiries, and callback requests with full context for your team.
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After-Hours Coverage — Never miss a call. Our AI handles overnight and weekend calls with the same quality as your front desk.
Built for Private Practice Economics
MEDENT practices are typically independent or part of small groups. You need efficiency without enterprise pricing:
- Reduce phone burden by 15+ hours per week per staff member
- Cut patient hold times to zero every call is answered immediately
- HIPAA-compliant from day one, with BAA included
- No per-call fees predictable monthly pricing that scales with your practice
How It Works for MEDENT Users
Simple Setup
We configure our AI to understand your practice's specific protocols, specialties, and MEDENT workflows. No IT department required, most practices are live within a week.
Intelligent Call Handling
When patients call, our AI greets them professionally, identifies the call type, collects necessary information, routes urgent matters immediately, and provides callback timeframes for non-urgent requests.
Seamless Staff Workflow
Your team receives organized, actionable messages that integrate with your MEDENT workflow. Prescription refills appear ready for provider review, appointments include patient preferences, and all interactions are documented for compliance.
Features Designed for MEDENT Workflows
Prescription Refill Automation
Patients request refills by phone. Our AI verifies identity, captures medication details, preferred pharmacy, and any changes and then routes to your nursing staff in MEDENT-ready format.
Intelligent Appointment Scheduling
Works with MEDENT's scheduling capabilities to offer available slots, capture patient preferences, and send confirmation details. Reduces scheduling calls by up to 70%.
Clinical Message Routing
Not every call needs a nurse. Our AI triages calls based on your protocols, routing urgent clinical matters immediately while batching routine inquiries for efficient handling.
After-Hours Excellence
Your answering service shouldn't feel like a call center. Our AI maintains your practice's voice and protocols around the clock, with emergency escalation when needed.
Multi-Location Support
For MEDENT practices with multiple offices, our AI routes calls appropriately and maintains location-specific protocols and schedules.
Build by and for Physicians
Clark Street Health was founded out of decades of experience of practices physicians and practice owners. Traditional answering services lose patient information, create callback delays, and feel impersonal. Generic AI tools don't understand medical workflows or HIPAA requirements.
We built the phone service we wished existed for our own family practice, pediatric, and OBGYN colleagues: intelligent enough to handle real conversations, compliant enough for healthcare, and simple enough for independent practices to implement without an IT department.
Getting Started
Step 1: Schedule a Demo
See exactly how our AI handles calls for practices like yours. We'll show you real examples relevant to your specialty and MEDENT setup.
Step 2: Configure Your Protocols
We work with your team to capture your specific workflows, from how you triage calls to your prescription refill policies.
Step 3: Go Live
Most MEDENT practices are fully operational within 48 hours. We provide training and support to ensure smooth adoption.
Frequently Asked Questions
Does this replace my front desk staff?
This service augments your staff so they can spend more time with in-person care and with complex situations while our AI manages routine phone volume.
Is this HIPAA compliant?
Yes. We provide a Business Associate Agreement (BAA), use encrypted communications, and maintain full audit trails.
What if the AI can't handle a call?
Calls are seamlessly transferred to your staff when needed. You set the escalation rules.
How does pricing work?
Simple pricing aligns directly the the amount of work you want the AI agent to accomplish, saving on average 70% vs alternatives.
Can patients still reach a human?
Absolutely. Patients can always request to speak with staff, and urgent matters are routed immediately.
Do you support pediatric and OBGYN-specific workflows?
Yes. Clark Street Health is built specifically for family practice, pediatrics, and OBGYN. We understand well-child visit scheduling, prenatal care workflows, and the urgency triage these specialties require.
Our team specializes in helping MEDENT practices in family medicine, pediatrics, and OBGYN implement AI phone services. Schedule a demo to see how it works with your specific setup.