Context

Context is the term to describe everything you do to provide the agent with appropriate information about each conversation what our goals are. There's dozens of PhD level papers written on context management, but in an essence it's the art of giving the agent enough information to do whatever it is they need to do but not too much more.

You can imagine showing up at a new job and someone drops a big stack of papers down on your desk to read. That sounds daunting, but for AI, that sort of information dump is perfect. If you lay it out the right way they can process thousands of pages of information in seconds.

We learned this through analyzing thousands of conversations with our AI agents for healthcare practices.